Integrating and Automating Customer Communication systems
Our contact center solutions let you automatically capture data and gain instant insights for your sales or customer service professionals. Insights include top leads, next steps, and suggested actions. We utilize the right set of technology that allows contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered. Your contact center is and will remain one of the most valuable elements of your overall marketing strategy.
- Developed product detailing capabilities, while maintaining FDA compliance and Sunshine Act reporting requirements for ProVen Pharmaceuticals
- Optimized opportunity management process, increasing close rates for Level Funded Health
- Implemented field service and dispatch capabilities that allowed a major glass & glazing company to schedule and assign work intelligently